Refund policy

Electronic Services

Electronic services that are delivered via email can be refundable before it is delivered. You may be refunded only and only if you have not been sent or had access to information requested.

Hardware equipment
If you recive interface/device you can resend it back within 14 days of reciving it.

If the received goods are faulty , you may take advantage of his choice , with the warranty directly from the guarantor ( manufacturer or distributor ) in the indicated sites and the powers conferred upon him by the seller in respect of non-conformity . Warranty rights and powers available to the customer from the seller in respect of non-conformity are powers separate.

The detailed conditions of the warranty are set forth in print warranty accompanies the goods. Most of the products is guaranteed directly by the manufacturers authorized service centers . The exact addresses of service centers can be found on the warranty card or instructions accompanying the product or the manufacturer's website . It is a very quick process complaint , which allows the shortest lead time for fitness equipment. It is not necessary to report the faulty equipment through dealer. If you decide you want to take advantage of the guarantee through the Multi-COM Sp. z o.o. , it may extend the time to repair , because we only mediator , who will forward your product to an authorized service manufacturer . Deciding on the above , send us your product along with a copy of proof of purchase and a description of the complaint . Remember that the complaint of the issuer of the guarantee examines guarantee ( guarantor ) and not shop . The Seller excludes its liability under implied warranty to Clients who are Entrepreneurs and are Entrepreneurs with Consumer rights.

In this case, the customer must contact us over e-mail for get RMA number and then send goods to our shop.

Address for sending reclamations:
Multi-COM Sp. z o.o.
ul. Stanislawa Krzaklewskiego 31b
36-100 Kolbuszowa
POLAND

Multi-COM Sp. z o.o. immediately, but no later than within 14 days from the date of delivery of the defective goods , will address the complex complaint and inform you of how to proceed . If the complaint , defective merchandise will be repaired or replaced by another, full woring one . If this is not possible (for example, due to exhaustion of stocks of goods) Multi-COM Sp. z o.o. will return the equivalent of the price of goods .