Recovering data from eMMC memory by NAND protocol

Recovering data from eMMC memory by NAND protocol is a service targeted at people and companies that have lost access to data stored in eMMC/eMCP memory due to controller failure, eMMC protocol pad damage, factory reset as well as imposed eMMC lock (password lock - CMD42)

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From what media we recover data for this service:
* eMMC memory bones 153/169, 162/186
* eMCP BGA 221 memory sticks


Who is this service dedicated to?
Reading from eMMC via the NAND protocol is dedicated to cases in which the eMMc / eMCP memory controller is damaged (memory not detected, memory detected with 32Mb size) or persons who have performed a factory reset of the device.
NOTE: The NAND recovery service with eMMC / eMCP is available only for non-encrypted devices and is an invasive method - it means that the device will not be functional after the service has been performed.

Note:
In the case of damaged devices, it is only at this stage that we are able to precisely determine the possibilities and recover data from it. Service diagnosis of damaged devices that come to us in order to perform FFS / RAW readings / Data recovery are payable. This is due to the fact that most new devices based on FDE / FBE encryption require prior partial or complete repair, comprehensive repair of individual modules, bringing the device to a state that enables communication. Often these are complex service works involving rebbalancing of circuits, replacement of components whose complex structures require precise micro-soldering, including BGA soldering. We often deal with several defects where only after removing one, another becomes visible. Removing them determines the success of the entire data recovery process from the device. In order to be able to clearly, unquestionably and precisely assess the possibility of performing a recovery service, we must perform a complete diagnosis of the device. The diagnosis is free of charge if, after its completion, the equipment remains with us in order to provide a full service.

Why us?

The main advantage is the fact that we are not intermediaries - the equipment never leaves our company and the entire data recovery is done in our laboratory. We are able to recover data from approximately 90% of the device models available on the market. We support file systems such as:

• File systems: FAT16, FAT32, NTFS, eXT2 / eXT3 / eXT4, YAFSS2, F2FS, JAFFS, TFAT, KFAT

What memory are we able to handle?
As for the supported NAND memory in eMMC / eMCP, we support all that are subject to the ONFI standard, ie Samsung (ECh), Toshiba (98h), Micron (2Ch), Intel (89h), Sandisk (45h), Hynix (ADh).

NOTE
Although we make every effort during the analysis process, we do not guarantee the possibility of recovering all of the above-mentioned data - in some cases some of them may be damaged, overwritten and their interpretation may be impossible.


What tools do we use?
For repairs we use the latest extraction methods using the original / licensed software and hardware.









FAQ

Question: How long does the recoverytake?
Answer: We try to make the time of data recovery as short as possible - the standard time is 28 days, omitting the need for transport, in the accelerated version it is 7 business days and in Express it is 3 days from the moment of receiving the phone (accelerated options and express are additional paid options)

Question: Is there a VAT invoice issued for the service?
Answer: Yes. We issue VAT invoices.

You will receive the downloaded NAND (RAW) image on PenDrive

Product placed on the market in the EU before December 13, 2024: YES

Warnings and Safety Guidelines for Software Use

Based on the requirements of Regulation (EU) 2023/988 on General Product Safety (GPSR), we present a list of safety warnings. The purpose is to protect users from potential hazards resulting from improper use of products/devices/software. The warnings are formulated in a simple and understandable way to ensure accessibility for a wide audience, including elderly people and individuals with mobility limitations.

List of hazards and safety precautions for software use

1. Risk of data loss or system damage
* Hazard: improper installation, deletion of system files, or lack of backups.
* Precautions: always perform regular backups; install software only from trusted sources.

2. Exposure to cyberattacks (viruses, malware)
* Hazard: downloading files from unverified websites, lack of antivirus protection.
* Precautions: use up-to-date antivirus programs, avoid opening suspicious email attachments, enable automatic updates.

3. Hardware overload and overheating
* Hazard: intensive software use (e.g., graphics processing, floating-point calculations, BF) may lead to device overheating.
* Precautions: use the device in a well-ventilated area, do not cover ventilation openings. If overheating occurs – turn off the device and wait several minutes for it to cool down.

4. Risk of electric shock and cuts (indirect)
* Hazard: although software itself poses no physical risk, improper use of computer equipment (e.g., touching cables in a damp environment) while using programs can be hazardous.
* Precautions: never operate computer devices with wet hands, avoid working in damp rooms, and regularly check cables and casings.

5. Health risks from prolonged use
* Hazard: eye strain, back pain, wrist and shoulder discomfort caused by long hours of computer work using office software.
* Precautions: take regular breaks every 45–60 minutes, use an ergonomic chair and keyboard, and position the monitor at eye level.

6. Dangers for children and inexperienced users
* Hazard: children may accidentally download harmful programs or share personal data.
* Precautions: enable parental controls, do not leave children unattended at the computer, and educate them about safe online behavior.

7. Problems in high-humidity or high-temperature environments
* Hazard: using software in high-temperature conditions (e.g., laptop on the lap in direct sunlight) or in humid environments (e.g., kitchen, bathroom) can cause hardware failure and indirect user risks.
* Precautions: use the equipment in suitable climate conditions, avoid using it near heat sources or in high-humidity areas.

8. Risks related to maintenance and updates
* Hazard: lack of software updates may create security vulnerabilities – unskilled attempts to modify the system may result in data loss.
* Precautions: always install official updates; do not modify system files without technical knowledge. Use authorized service support.

Importance of Following Warnings
Adhering to the above warnings minimizes the risk of bodily injury, equipment failure, and material loss. Ignoring these recommendations may lead to serious health and property hazards. Ensure your safety and that of others by following the indicated precautions. Detailed warnings or safety information about the product can be found in the user manual included with the product or available as a PDF on the manufacturer’s/supplier’s website.